Using iTop
Connecting to iTop
To access iTop, just point your web browser to the URL where iTop is installed. For example: http://yourserver/<itop_alias>
When prompted, to enter your login and password.
iTop uses PHP session's handling mechanism to cache the
user's authentication across pages. This means that all tabs and
windows opened with the same web browser share the same
authentication. The session is
closed when the last tab/window of the browser is closed, or when
expiring as specified by the PHP parameter session.gc_maxlifetime
As iTop authentication is
depending on the PHP session
mechanism, changing any of the PHP session
settings can lead to undesired effects such as users prompted
to enter their password at each page. In particular, the iTop setup
program does check that the file used by PHP can be written by the
web server.
Once authenticated, the user accesses the main iTop page. The first time a user connects the Welcome to iTop popup is displayed. This popup can be removed for the next time by un-checking “Display this message at startup”.
Navigating in iTop
The main screen of iTop is the following:
The main page is divided in three major parts:
-
The menu on the left (also called explorer menu) contains links to access the different modules (CMDB, Incidents, Changes, Services and contracts) of iTop. The exact list shown depends on the modules installed and the rights of the current user. For example the menu “Admin tools” (at the bottom) is only visible to administrators.
-
The content pane, on the right, displays the lists of items resulting from a search or the details of a given item.
-
The top frame contains the global search, the dashboard menu (when the page shown is an editable dashboard) and the logoff menu, also used for managing user's preferences.
The URL of the online-help hyperlink
is configurable through the
online_help
configuration
parameter.Please refer to the user guides for details about how to use the various features of iTop.
2_3_0/admin/using_itop.txt · Last
modified: 2018/12/19 11:40 (external edit)